Dear friend, here are our terms and conditions for our China Travel. Please read them carefully before making reservations for your China travel and tour-related products. By reserving a China travel or tour-related product, you agree that you have read, understood, and agreed with the following terms and conditions and consent to be irrevocably bound by them, including any updates. ZhangjiajieTravelGuide has the right to change the terms and conditions, in whole or in part, at any time without prior notice.
Privacy Policy
ZhangjiajieTarvelGuide takes your privacy very seriously. Information such as; your name, contact information, travel preferences, special needs, and anything else pertaining to you will not be shared, unless it is necessary to do so to book flights, hotel rooms, make reservations, obtain insurance, and etc.. It is your responsibility to inform the other members of your group of our privacy policy. Zhangjiajie Travel Guide will NEVER sell, share, or rent your information to any outside parties, except as outlined in our privacy policy.
Itinerary Making
You can only use this website for your own personal use or for purposes legitimately connected with purchasing our products and services. You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. If you wish to include a link to our website, unless you have our written permission, yhoose your tour product(s) on our website or submit your inquiry by E-mail to us.
Tour Amendments
Before your booking has been processed, you can still make changes of your itinerary free of charge. We do this to ensure that your itinerary is absolutely perfect for you. We work hard to ensure that your China tour will be exactly as arranged. We reserve the right to make amendments by altering, postponing, and/or canceling tours due to reasons beyond our control, such as weather, riots, or natural disasters. This conditions are incredibly rare, but we wish to inform you of this possibility. If such an incident arises, the the changes to the tour will be recalculated and charged accordingly. If any China tour is changed because of the client's needs or wishes, the client will be responsible for any additional costs which may arise.
Cancellation
Your deposit will initiate our reservation process. We will confirm with you via E-mail within one to two business days. If your reservation can not be confirmed for any reason, we will fully refund your money without any additional charges. If it is necessary for you to cancel your tour to China, we will refund your entire payment to ZhangjiajieTravelGuide, except any applicable cancellation fees.
Our cancellation fee policy is as follows:
20 or More Days Prior to Departure Date: 10% of the tour Cost but can be applied for your next reservation within 12 months
19-8 Days Prior to Departure Date: 30% of the tour Cost
7-4 Days Prior to Departure Date: 50% of the tour Cost
3 Days Prior to Departure Date; No show guests: 100% of the tour Cost
Note:
Payments for Yangtze River Cruises will not be refunded if the cancellation is received less than 35 days prior to the cruise date. After a cruise has begun, there will be no refund for unused days, or services due to your early departure, late arrival, or missed days.
When some events happen or at festivals, the cancellation fee will be less than or equal to your full payment.
Travel Documentation
All clients must be in possession of a valid passport and visa or permits at the commencement of travel. All documents are the sole responsibility of the client. ZhangjiajieTravelGuide may assist you in applying for the necessary travel documents upon request. We accept no responsibility or liability for the failure of clients to obtain appropriate documentation
Health Requirements
All clients should familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements in countries visited. Due to the extreme high altitudes, the individual traveler to Tibet is required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal.
Communications
You may feel free to contact us for any reason. You can contact us via E-mail, fax, or telephone. If for any reason, you fail to receive any reply from us in regard of your tour status within 2 business days, please contact our Customer Service at info@zhangjiajietravelguide.com or telephone us at 0086-744-8237599.
Luggage Allowance
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for business class, and 40kg for first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Insurance
Kindly note that the full coverage of travel insurance from your country of origin should be purchased in advance on your own.The Booking Price does not include insurance of any type. You are responsible for obtaining sufficient insurance coverage. We strongly encourage you to obtain travel insurance, especially if you are booking an Activity that involves outdoor or high-risk activities.
Complaints and Claims
If for any reason you are unsatisfied with any service we have provided, contact your local tour guide, or travel consultant immediately to ensure similar issues do not occur again during your China tour. In the event of a complaint, or claim for compensation, you must inform us by E-mail, regular mail, or facsimile within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim.
Responsibility
ZhangjiajieTravelGuide shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond ZhangjiajieTravelGuide's control. Neither ZhangjiajieTravelGuide nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes. ZhangjiajieTravelGuide shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by ZhangjiajieTravelGuide.
Thanks, may you have an amazing China Tour !